Senior Business Analyst
Bursting Silver Background
Bursting Silver is a professional services company focused on delivering technical solutions to Canadian and US associations, unions, regulatory bodies and non-governmental agencies. Bursting Silver has staff across Canada and the United States. We pride ourselves on having fun while we work, and we are looking for team members who have a passion for technology, are driven by providing exceptional service to clients, and love to find creative solutions to solve tough problems. Our service offerings include mobile applications, web-based applications, IT strategy, business analysis, project management, data migrations, system upgrades and application support.
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You are an ambitious and accountable person, who is driven by serving clients, have a passion for technology, and love to find creative solutions to solve tough problems.
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You are smart, agile, and self-motivated and can take an assignment head-on and run with it.
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You are a strong communicator (English) with a friendly and helping personality.
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You have a disciplined “get it done” work ethic that will allow you to work productively in a variety of environments – whether at the office, a client’s office, at your home office desk/couch…or Starbucks.
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You are all about Team. Although we may not always be at the same place or working on the same project at the same time – we are always connected and communicating with one another to support each other. We leverage technology to the max.
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You care. About your clients, your team, and your community. Giving back is such an integral part of what we do.
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If this list describes you, please read on:
Job Description
You will be responsible for the Solution Analysis, Definition, Development, and Delivery of software solutions to solve business problems.
Requirements, Technical Skills And Qualifications
Attributes
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Focused, with the ability to stay on task until completion.
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Organized, with the ability to prioritize responsibilities and tasks.
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Participate fully as a member of the team and contribute to a positive work environment
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The successful candidate will have a positive attitude and interact well with colleagues
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Keep others in the immediate team informed and up to date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
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Support the team by continuously developing knowledge in your own area
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Responsibilities
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Understand the business issues and data challenges of the client’s organization and industry.
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Elicit requirements using interviews, document analysis, requirements workshops, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
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Identify the client organization’s strengths and weaknesses and suggests areas of improvement.
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Critically evaluate information gathered from multiple sources, reconcile conflicts/gaps, and distinguish user requests from the underlying true needs.
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Review and edit requirements, specifications, business processes and recommendations related to proposed solution.
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Develop functional specifications, user stories, and system design/technical specifications for client engagements.
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Apply knowledge of industry trends and developments to improve service to our clients.
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Recognize system deficiencies and implements effective solutions.
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Assist with or Lead testing efforts.
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Ensure issues are identified, tracked, reported on and resolved in a timely manner.
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Works with client personnel to identify required changes.
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Document needed changes for development.
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Keep the project manager well informed of status of development effort
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Train client users to work with computer systems and programs.
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Consistently delivers high-quality services to our clients
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Assists in/leads the facilitation of team and client meetings.
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Delivers informative, well-organized presentations.
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Resolves and/or escalates issues in a timely fashion.
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Identifies opportunities for improvement and makes constructive suggestions for change.
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Develops relationships with client personnel that foster client ties.
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Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management.
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Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
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Perform Other Duties as deemed required for continued development and corporate support.
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What We Offer
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Competitive salary
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Health benefits
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Annual company retreat (past retreats include Vancouver, Banff, Halifax, Montreal, Kelowna, New Orleans, Austin, Tx, Cabo, Mexico)
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Free coffee, lattes, snacks and drinks (Toronto office)